“I'd recommend replacing the spreadsheet with Featurebase, but initially using Assisted Autopilot rather than fully Automatic.”
“Duplicate detection | AI identifies potentially duplicate requests | Strong”
“One particularly useful feature is AI Autopilot, which has three modes:”
“The AI also distinguishes between a genuine duplicate and related feedback that should simply be linked to an existing request.”
“Request status changes | Yes, email notification”
“The biggest improvement is that feedback, customer identity, votes, comments and product status live together rather than being maintained in separate spreadsheet columns.”
“Featurebase also supports saved views and filtering, which should help with ongoing prioritization.”
“Duplicate identification | Very good”
“Duplicate merging | Very good”
“AI-assisted triage | Very good”
“Vote/requester consolidation | Very good”
“Customer notifications | Good”
“Replacing spreadsheet tracking | Yes, likely”
“Duplicate requests merged | No notification specifically for the merge”
“Customer added as a requester | No immediate notification”
“Automatic notification on merging | Gap”