“I'd be comfortable recommending Featurebase as a replacement for the spreadsheet, with one caveat.”
“AI duplicate detection: Identifies potentially identical feature requests.”
“Automatic or assisted merging: Its AI Autopilot can suggest matches for human approval or automatically merge clear duplicates.”
“Vote/customer consolidation: When requests are merged, the retained request receives the other requesters and comments.”
“Bulk merging: You can select multiple requests and merge them into one.”
“Undo: Merges can be reversed if the team makes a mistake.”
“Importantly, Featurebase distinguishes between genuine duplicates and related feedback.”
“Request status changes | Email to subscribed requesters”
“You can also write custom status updates rather than relying on generic automated emails.”
“Its Triage queue helps your team review:”
“You can configure three automation levels:”
“Duplicate requests are merged | No dedicated merge notification documented”
“The missing step is an automatic notification immediately after step 4.”