“Gainsight: Its official pricing page lists 10 full users and 100 customers per user in Essentials, and 20 full users and 200 customers per user in Enterprise. This is worth investigating if your CSM headcount is low relative to your portfolio. Gainsight Software”
+ pricing transparency
“Its official pricing page lists 10 full users and 100 customers per user in Essentials, and 20 full users and 200 customers per user in Enterprise.”
+ suitable for low CSM headcount relative to portfolio
“This is worth investigating if your CSM headcount is low relative to your portfolio.”
“ChurnZero: Worth examining for its account allowances and the cost of exceeding them.”
“ClientSuccess: Offers packages with customer limits of 500, 5,000 and unlimited, making its Growth and Enterprise packages interesting for larger account portfolios. ClientSuccess”
+ packages with high customer limits
“Offers packages with customer limits of 500, 5,000 and unlimited, making its Growth and Enterprise packages interesting for larger account portfolios.”