“Fullstory is particularly strong when customer success teams need to understand why customers are struggling.”
“Fullstory is particularly strong when customer success teams need to understand why customers are struggling.”
“Search by user, session, URL, events and behavioural activity.”
“Frustrated Sessions combines multiple signals to surface particularly problematic sessions.”
“Private by Default supports masking text before capture.”
“Fullstory supports exclusion, masking and unmasking.”
“LogRocket is particularly useful when customer success and engineering teams need to work together.”
“More than 50 session search and filtering options.”
“Inspect console logs, network requests and performance information.”
“Galileo Highlights uses AI to identify and summarise important session moments.”
“LogRocket states that masked information is not displayed in replays or sent to its servers.”
“Contentsquare combines session replay with broader digital experience analytics.”
“Contentsquare combines session replay with broader digital experience analytics.”
“Sort recordings by session duration, activity and frustration score.”
“It also allows teams to jump directly to the moment where frustration occurred.”
“Mobile masking is applied on-device before data leaves the user's device.”
“PostHog is attractive for companies wanting session replay alongside product analytics.”
“Filter by events, properties, activity counts and feature flags.”
“Detect sessions with multiple rage clicks or exceptions.”
“Connect replays with exceptions and product usage.”
“Masked data is not sent to PostHog.”
“Hotjar is worth considering for teams primarily interested in qualitative feedback, website usability and understanding visitor behaviour.”
“Its main strengths are session recordings, heatmaps and feedback surveys.”
“However, I would not automatically consider it equivalent to Fullstory or Contentsquare for advanced frustration analysis.”
“More limited”
“More limited”
“More limited”