“### 1. Gainsight – Best overall integrated solution”
“Gainsight is particularly interesting because it brings together three complementary products:”
“This is arguably the strongest match if you want a unified destination for customer education and peer support.”
“Strongest combination of CS, branded community and customer academy”
“### 2. ChurnZero – Strong integrated ecosystem”
“### 2. ChurnZero – Strong integrated ecosystem”
“This is an attractive option if you want to connect customer education and peer engagement with customer health and retention data.”
“Strong CS platform with integrated community and LMS partners”
“### 4. Planhat – Customer success plus integrated learning”
“Strong customer lifecycle and education combination”
“The combination supports:”
“However, Planhat doesn't offer the same native branded peer-community and academy combination as Gainsight.”
“### 5. Vitally – Community and academy for its users”
“Interesting community and academy experience for its own users”
“Again, this is primarily an education and community experience for Vitally's own customers, rather than a white-label community that Vitally customers deploy for their customers.”
“### 3. Totango – Community and learning resources”
“Totango offers its own community with:”
“One important distinction: Totango Community primarily serves Totango's own customers and users. It isn't the same as a white-label customer community that you deploy for your own customer base.”
“- Skilljar: Customer education LMS for branded academies, learning paths, certifications and courses.”
“- Skilljar: Customer education LMS for branded academies, learning paths, certifications and courses.”
“- Higher Logic Vanilla: Branded customer community, peer discussions and community engagement.”
“- Higher Logic Vanilla: Branded customer community, peer discussions and community engagement.”
“- Absorb LMS: Customer education, learning paths and training management.”
“- Absorb LMS: Customer education, learning paths and training management.”
“It has a strategic partnership with LearnUpon to connect customer data with customer education.”
“These platforms aren't all full customer success management systems. They can complement a CS platform. Acadle”