A question buyers ask AI

How does per-agent pricing in help desk software usually work, and what hidden costs should I watch out for, like AI usage or channel fees?

Measured in 1 answer, last on Nov 11, 2026. Only the passages that name a brand are shown.

Brands in the answers

Brand	Named in	Recommended in	Positive	Avg. position
Zendesk	100%	0%	0%	—
Freshdesk	100%	0%	0%	—
Intercom	100%	0%	0%	—

Answer 1 · Nov 11, 2026 · 8 sources cited

ZendeskSite cited

“Its published pricing includes a limited number of automated resolutions, with additional usage priced separately.”

FreshdeskSite cited

“Includes 500 Freddy AI Agent sessions on the listed plans, with additional sessions priced at $49 per 100.”

IntercomSite cited

“Fin AI Agent is priced at $0.99 per outcome under its published pricing.”