“Yes. HappyFox supports separate response and resolution SLA targets for different customer tiers.”
+ separate response and resolution SLA targets for different customer tiers
“HappyFox supports separate response and resolution SLA targets for different customer tiers.”
+ multiple SLA policies with different conditions and time targets
“HappyFox allows you to create multiple SLA policies with different conditions and time targets.”
+ different targets by customer tier
“Different targets by customer tier: Apply different SLA rules based on customer groups, contacts, priorities, or custom ticket fields.”
+ business hours
“Business hours: Calculate SLA deadlines using specific working schedules.”
+ breach monitoring
“Breach monitoring: Identify tickets approaching or exceeding SLA deadlines.”
+ breach notifications
“Breach notifications: Send email alerts when an SLA is breached.”
− plan-level restrictions on breach notifications and reporting
“However, breach notifications and advanced reporting have explicit plan restrictions.”