“Front's shared inbox handles human handoff through conversation assignment, internal collaboration, and automated routing rules.”
+ shared inbox human handoff
“Front's shared inbox handles human handoff through conversation assignment, internal collaboration, and automated routing rules.”
+ conversation assignment to specific teammates
“Front allows teammates to assign conversations directly to individuals.”
+ internal collaboration
“Front also supports collaboration without requiring the customer to participate in internal discussions.”
+ automated escalation and routing
“Front can automate handoffs using its Rules engine.”
+ accountability mechanisms
“Front provides several mechanisms to prevent escalated conversations from getting lost:”