A question buyers ask AI

We only have one or two people covering chat. How do routing, assignment and offline handling usually work in live chat systems?

Measured in 1 answer, last on Nov 11, 2026. Only the passages that name a brand are shown.

Brands in the answers

Brand	Named in	Recommended in	Positive	Avg. position
Intercom	100%	0%	0%	—
Zendesk	100%	0%	0%	—

Answer 1 · Nov 11, 2026

“Are you implementing your own live chat system, or configuring an existing platform such as Intercom, Zendesk, or another customer support tool?”

“Are you implementing your own live chat system, or configuring an existing platform such as Intercom, Zendesk, or another customer support tool?”