“Tidio offers a pre-chat survey where businesses select the information they want to collect.”
“Tidio offers a pre-chat survey where businesses select the information they want to collect.”
“For example, Tidio supports GDPR-related information and newsletter permission within its pre-chat survey.”
“Zendesk allows administrators to configure the visibility and requirements of standard fields.”
“Zendesk allows administrators to configure the visibility and requirements of standard fields.”
“Zendesk Classic Chat: Provides relatively limited native pre-chat customization.”
“Note: Salesforce's legacy Live Agent Chat reached its scheduled retirement in February 2026.”
“Note: Salesforce's legacy Live Agent Chat reached its scheduled retirement in February 2026.”
“Freshdesk Omni: Uses configurable ticket forms, allowing different information to be collected depending on the selected chat topic.”
“Freshdesk Omni: Uses configurable ticket forms, allowing different information to be collected depending on the selected chat topic.”
“Infobip: Offers a form builder that supports custom components, dropdown options, and mandatory or optional questions.”
“Infobip: Offers a form builder that supports custom components, dropdown options, and mandatory or optional questions.”
“Infobip, for example, supports separate pre-chat forms for anonymous leads and authenticated customers.”