“1. Intercom – Particularly good for connecting customer profiles and conversation history.”
+ connecting customer profiles and conversation history
“1. Intercom – Particularly good for connecting customer profiles and conversation history.”
+ search by email address and keywords
“Intercom, for example, supports searching conversations by email address and keywords.”
− limits customer-visible history in Messenger to 14 days if Messenger Security isn't configured
“For example, Intercom can retain conversations in the agent inbox while limiting what customers see in the Messenger to the most recent 14 days if Messenger Security isn't configured.”
“2. Zendesk – Strong historical chat management, search and support ticket integration.”
+ historical chat management, search and support ticket integration
“2. Zendesk – Strong historical chat management, search and support ticket integration.”
+ historical chat searches and filtering options
“Zendesk offers historical chat searches and filtering options.”
“3. LiveChat – Straightforward archive and search functionality.”
+ straightforward archive and search functionality
“3. LiveChat – Straightforward archive and search functionality.”
“Sources: Official product documentation for Zendesk, Intercom, LiveChat and Microsoft Dynamics 365.”