“- Email and website live chat in one shared inbox.”
“- Connects Gmail, Microsoft 365 and other email providers.”
“- Shared assignments and internal notes.”
“- Open-source option with self-hosting.”
“- WhatsApp and social messaging support.”
“- Email and live chat share the same inbox.”
“- Agents can move conversations between email and chat.”
“- Customer history is available across channels.”
“- Includes AI support through Fin.”
“- Advanced automation and routing.”
“- Email, live chat and messaging handled through a common agent workspace.”
“- Ticket-based customer history.”
“- Advanced routing and reporting.”
“- Extensive integrations.”
“- Suitable for larger support departments.”
“- Emails and website chats arrive in the same inbox.”
“- Shared customer history.”
“- Internal notes and assignments.”
“- Saved replies and automated workflows.”
“- Simple, email-like interface.”
“- Website chat and email in one workspace.”
“- Ticket assignment and routing.”
“- Internal notes and collaboration.”
“- SLA management.”
“- WhatsApp and social messaging integration.”
“- Combines email and website chat.”
“- Shared team inboxes.”
“- Internal discussions alongside customer conversations.”
“- Workflow automation and routing.”
“- Strong collaborative email functionality.”