“My conclusion: Userlike is an attractive option for European businesses that require German data hosting and strong GDPR-oriented features.”
“GDPR compliance | Yes, according to vendor documentation”
“German data hosting | Yes”
“EU data residency | Yes, according to current documentation”
“DPA available | Yes, on request”
“ISO 27001-certified hosting | Yes”
“Customer data export | Yes”
“Customer data deletion | Yes”
“Configurable retention | Yes”
“AI privacy: Customer conversations are not used to train external AI models without an appropriate legal basis.”
“Encryption: Customer-related information is protected before storage.”
“Backups: Daily backups and redundant infrastructure.”
“Access restrictions: Employee permissions can be configured according to roles.”
“Website live-chat conversations and WhatsApp conversations do not necessarily have the same data-storage arrangements.”
“For a formal vendor approval or GDPR assessment, however, I would not rely solely on its marketing statements.”
“(now part of Lime Technologies and associated with the Lime Connect brand)”
“Userlike's technical FAQ identifies Hetzner Online GmbH, a German hosting provider, as its infrastructure provider for processing customer chat data.”
“It also describes the use of Amazon CloudFront for delivering the chat widget.”
“360dialog GmbH as a WhatsApp integration processor.”
“Meta Platforms Ireland as the provider of the WhatsApp Cloud API.”