“If your objective is to have one central customer support inbox for your website, WhatsApp and Instagram, JivoChat is capable of doing that.”
+ Unified shared inbox across channels
“JivoChat can bring WhatsApp messages, Instagram DMs, and your website live chat into one shared inbox.”
+ Official WhatsApp and Instagram integrations
“JivoChat officially supports both integrations.”
+ Native WhatsApp integration
“JivoChat has a native WhatsApp integration.”
+ Team workflow features
“Team members can respond, assign conversations, use saved replies and manage customer interactions.”
− WhatsApp functionality may require additional paid module
“Some WhatsApp functionality and usage charges may require an additional paid module.”
− Plan availability and pricing vary by market
“Make sure the JivoChat plan available in your country includes the WhatsApp module and Instagram integration, as pricing and feature availability can vary by market.”