“Yes. Olark supports AI-to-human handoff with the full conversation context.”
“Yes. Olark supports AI-to-human handoff with the full conversation context.”
“The important part: Handoff happens inside the same chat thread. The visitor doesn't need to restart the conversation or explain their issue again.”
“The human agent also has access to: - Previous conversation messages. - Visitor information and browsing activity. - Pages visited and visit history. - Conversation transcripts.”
“Olark can send your team a follow-up email containing the context that someone needs to follow up with that visitor.”
“AI answers using website content | Yes”
“AI qualifies leads | Yes”
“AI detects when human help is needed | Yes”
“Preserving the transcript and providing an actionable handoff summary are two different capabilities. Olark documents the former, but I wouldn't assume the latter without testing it.”