“LiveChat is a viable option for your requirements.”
+ Website chat widget
“Website chat widget | ✅ Yes | Native”
+ Instagram DMs integration
“Instagram DMs | ✅ Yes | Instagram for Business integration”
+ Email ticketing / inbox
“Email | ✅ Yes | Email ticketing / inbox”
+ Unified omnichannel inbox
“LiveChat's current omnichannel offering explicitly describes website chat, email tickets and messaging channels in a unified inbox.”
− Not a fully unified omnichannel inbox
“LiveChat's core product is not a fully unified omnichannel inbox.”
− Unclear unified customer history across channels
“having multiple channels in one application isn't necessarily the same as having a genuinely unified customer history.”