“Yes. Chatwoot's self-hosted Community Edition supports an omnichannel shared inbox with both WhatsApp and email.”
+ omnichannel shared inbox with WhatsApp and email
“Yes. Chatwoot's self-hosted Community Edition supports an omnichannel shared inbox with both WhatsApp and email.”
+ core customer-support functionality
“It includes much of the core customer-support functionality.”
+ free core functionality without per-agent fees
“You get the core functionality without paying per-agent subscription fees.”
+ data control
“The upside is that your customer conversations and database remain on infrastructure you control.”
− lacks AI features in Community Edition
“Captain AI | ❌ | ✅”
− lacks voice calls in Community Edition
“Voice calls | ❌ | ✅”
− lacks custom branding in Community Edition
“Custom branding | ❌ | ✅”
− lacks SSO/SAML in Community Edition
“SSO / SAML | ❌ | Enterprise”
− self-hosting operational responsibilities
“With self-hosted Chatwoot, you are responsible for:”