“Yes. Drift's AI can use your own website and documentation as its knowledge base, rather than relying solely on its general AI model.”
“Drift's AI can use your own website and documentation as its knowledge base, rather than relying solely on its general AI model.”
“Knowledge source | Supported? Your company website | Yes Website URLs and sitemaps | Yes Help centre articles | Yes, via web content PDF documents | Yes Word documents | Yes Internal knowledge documents | Yes, via supported uploads”
“Drift provides a mechanism called Message Inspector, which lets you test responses and provide feedback.”
“Importantly, you need to configure the sources. Drift doesn't automatically know everything about your business just because you install its chatbot.”
“Video and audio | No, but transcripts can be uploaded”
“Images and tables | Not currently supported as AI context”
“Password-protected content | No”
“Your content provides business-specific knowledge, but that doesn't mean every answer is guaranteed to come exclusively from your website.”
“I'd approach Drift as a system that needs ongoing knowledge management, rather than something you install once and forget.”