“Pendo + Sentry: A strong combination for product feedback, behavioral segmentation, crash monitoring and session-level debugging.”
“Supports in-app NPS and CSAT, combines survey responses with product usage analytics, and allows analysis by user segments, roles, plans, and feature usage.”
“Best overall fit for this requirement”
“Pendo | Excellent | Partial”
“Datadog: Worth evaluating if you want a more unified observability platform.”
“Groups thousands of similar errors into individual issues, identifies the number of affected users, and connects errors with Real User Monitoring and session replay context.”
“Datadog | Not core | Excellent”
“NPS and CSAT surveys triggered by user behavior, with segmentation by role, plan, signup date, and custom attributes. Connects responses to retention and product usage.”
“NPS and CSAT surveys triggered by user behavior, with segmentation by role, plan, signup date, and custom attributes. Connects responses to retention and product usage.”
“Userpilot | Excellent | Partial”
“Gainsight PX + Sentry: A strong alternative if customer experience measurement and customer success analytics are priorities.”
“Offers in-app NPS, CSAT, CES and other surveys, with behavioral targeting and cohort-based NPS analysis.”
“Gainsight PX | Excellent | Not core”
“Pendo + Sentry: A strong combination for product feedback, behavioral segmentation, crash monitoring and session-level debugging.”
“Best overall fit”
“Automatically groups similar exceptions and crashes into issues. Shows affected users, stack traces, event history and breadcrumbs. Session Replay connects the issue to the user's actual experience and actions leading up to the error.”
“Sentry | Not core | Excellent”
“Groups similar exceptions into errors, provides affected-user impact information and supports custom error grouping. Particularly useful for mobile application crash monitoring.”
“Groups similar exceptions into errors, provides affected-user impact information and supports custom error grouping. Particularly useful for mobile application crash monitoring.”
“BugSnag | Not core | Strong”
“Errors Inbox groups exceptions into error groups across APM, browser and mobile monitoring. Provides stack traces, error profiles and application context.”
“Errors Inbox groups exceptions into error groups across APM, browser and mobile monitoring. Provides stack traces, error profiles and application context.”
“New Relic | Not core | Strong”