A question buyers ask AI · names a product

Can Brevo send WhatsApp messages within the same automation as email and SMS?

Measured in 1 answer, last on Nov 8, 2026. Only the passages that name a brand are shown.

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Answer 1 · Nov 8, 2026 · 1 source cited
BrevoRecommendedpositive
“Yes! Brevo supports WhatsApp, email, and SMS within the same automation workflow.”
+ multichannel automation in one workflow

“Brevo supports WhatsApp, email, and SMS within the same automation workflow. You can combine all three channels in one customer journey.”

+ dedicated WhatsApp action in automation builder

“Brevo has a dedicated Send a WhatsApp message action in its automation builder.”

+ no separate automation platform needed

“If you're building a multichannel marketing funnel, Brevo can handle the three channels in one workflow without needing a separate automation platform.”

− WhatsApp action limited to higher-tier plans

“Plan: The WhatsApp sending action is available on Brevo's Professional and Enterprise plans.”

− requires WhatsApp Business account verification

“WhatsApp Business: You need to connect and verify your WhatsApp Business account.”

− requires Meta-approved templates

“Templates: WhatsApp templates must be approved by Meta before use in automations.”

− requires WhatsApp credits

“Credits: You need WhatsApp credits to send messages.”

− requires WhatsApp marketing consent

“Consent: Contacts must have given appropriate WhatsApp marketing consent.”

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