Freshservice
freshworks.comAI search presence in Help Desk & Ticketing
Measured from 53 AI answers to 53 buyer questions that name no product. Freshservice is named in the answers to 4 of them. Questions that name a product are listed below for its pros and cons but not counted.
Rank#9of 62 brands
Share of voice1.4%questions naming no product
Mentioned in7.5%of 53 answers
Recommended in3.8%of all answers
Site cited in8.7%answers with sources
Avg. position5when listed
Questions where AI names Freshservice
- Which ticketing systems can handle multi-brand or multi-product support without making us buy separate accounts?#5Recommendednamed in 1 of 1 answer“5. Freshservice – Worth considering if you're also supporting internal IT, HR, or other service departments.”
- We want to deflect repetitive requests with guided flows that resolve issues without opening a ticket. Which tools handle that best?Recommendedpositivenamed in 1 of 1 answer“A good choice for organizations wanting ITSM and automation in one platform. Freshdesk”
- Which ticketing platforms let us set separate response and resolution targets for each customer tier and enforce them automatically?positivenamed in 1 of 1 answer“Freshservice | Yes – multiple policies for different customer tiers | Yes | Yes – due dates and escalation hierarchies | Very good”
- What are realistic alternatives to the big enterprise ticketing suites for a 5-person team that still needs SLAs?named in 1 of 1 answer
AI search presence in Knowledge Base & Self-Service
Measured from 51 AI answers to 51 buyer questions that name no product. Freshservice is named in the answers to 1 of them. Questions that name a product are listed below for its pros and cons but not counted.
Rank#98of 104 brands
Share of voice0.4%questions naming no product
Mentioned in2%of 51 answers
Recommended in0%of all answers
Site cited in2.4%answers with sources
Avg. position—when listed