“#### 1. — Best overall if you want everything in one CRM”
“You avoid maintaining a separate chat database and CRM integration.”
“New conversations can generate CRM contacts.”
“Chatbots can collect visitor details and qualify prospects.”
“Conversations can be routed to sales representatives.”
“Marketing and sales teams can use the same contact records.”
“#### 2. — Best for sophisticated conversational lead generation”
“AI-powered conversations and human live chat.”
“Automated lead qualification.”
“Proactive messages based on visitor behaviour.”
“Salesforce integration can create leads automatically.”
“HubSpot integration can synchronise leads and log conversations.”
“Intercom's built-in HubSpot integration has different synchronisation capabilities from its Salesforce integration.”
“#### 3. — Best for visitor tracking and sales intelligence”
“Tracks website visitors in real time.”
“Scores visitors based on their activity.”
“Creates leads and contacts in Zoho CRM.”
“Can attach chat transcripts to CRM records.”
“#### 4. — Best for straightforward human-led conversations”
“Easy-to-deploy website chat.”
“Human agent inbox.”
“CRM integrations with HubSpot, Salesforce and Pipedrive.”
“Lead and contact creation from conversations.”
“#### 5. — Best for support-heavy businesses”
“Omnichannel support and conversation management”
“Automated conversation routing.”
“AI-powered customer support.”
“Conversation history and ticket management.”
“#### 6. — Best for growing teams”
“Affordable conversational engagement”
“AI-assisted conversations.”
“Shared team inbox.”
“CRM and customer data integrations.”