“### A. Traditional per-agent: Zendesk, Freshdesk, Help Scout”
+ Mature enterprise ticketing capabilities
“Zendesk | Per agent | Mature enterprise ticketing capabilities”
“My preferred starting shortlist would be Freshdesk, HappyFox and Zammad.”
+ Flexible temporary staffing via day passes
“Freshdesk | Per agent + day passes | Flexible temporary staffing”
“### A. Traditional per-agent: Zendesk, Freshdesk, Help Scout”
“My preferred starting shortlist would be Freshdesk, HappyFox and Zammad.”
+ Alternative pricing structures (per agent or unlimited agents)
“HappyFox | Per agent or unlimited agents | Alternative pricing structures”
“My preferred starting shortlist would be Freshdesk, HappyFox and Zammad.”
+ Unlimited-agent higher tier
“Zammad | Per agent, with an unlimited-agent higher tier | European option with euro pricing”
“### D. Flexible part-time agents: Teamwork Desk”
+ Occasional support staff via part-time agents
“Teamwork Desk | Full-time and limited part-time agents | Occasional support staff”