“### 1. Help Scout — Best for a small support team”
“- Create a public customer-facing help center.”
“- Create private collections for internal documentation.”
“- Private articles don't appear in customer search results.”
“- Custom domain support.”
“- Integrates with its shared support inbox.”
“- Includes article feedback and knowledge base reporting.”
“Simple setup for a small support team | Help Scout”
“Help Scout is attractive if you want something straightforward that your support agents can manage without much administration.”
“Potential drawback: Private collections are visible to all authenticated Help Scout users by default, rather than offering highly granular access restrictions for individual employee groups.”
“### 2. Document360 — Best for separate public and private documentation”
“- Supports public, private, and mixed-access knowledge bases.”
“- You can keep customer documentation public and internal documentation login-protected.”
“- Supports reader groups and access controls.”
“- Article version history.”
“- Structured documentation and publishing workflows.”
“- Useful for growing documentation libraries.”
“Strong separation of public and private documentation | Document360”
“Document360 is worth considering if you want a more structured documentation system with separate public and private workspaces and more granular access controls.”
“Potential drawback: More functionality than a small team might need, and pricing is customized rather than straightforward self-service pricing.”
“Potential drawback: More functionality than a small team might need, and pricing is customized rather than straightforward self-service pricing.”
“### 4. Helpjuice — Best for a dedicated customizable knowledge base”
“- Dedicated knowledge base platform.”
“- Public and private documentation options.”
“- Customization and branding.”
“- Search and analytics.”
“- Suitable for teams that want documentation without adopting a full helpdesk.”
“Highly customizable standalone knowledge base | Helpjuice”
“Potential drawback: Compare its pricing against your actual number of authors and internal readers before committing.”
“### 3. Zendesk Guide — Best if you already use Zendesk”
“- Public customer-facing help center.”
“- Internal-only articles.”
“- Article visibility permissions and user segments.”
“- Integration with support tickets.”
“- Useful content management and reporting capabilities.”
“Already using Zendesk | Zendesk Guide”
“Potential drawback: Its configuration and plan structure can be more involved than a small team needs.”