Zendesk Guide
zendesk.comAI search presence in Knowledge Base & Self-Service
Measured from 51 AI answers to 51 buyer questions that name no product. Zendesk Guide is named in the answers to 3 of them. Questions that name a product are listed below for its pros and cons but not counted.
Rank#13of 65 brands
Share of voice1.1%questions naming no product
Mentioned in5.9%of 51 answers
Recommended in2%of all answers
Site cited in0%answers with sources
Avg. position—when listed
Questions where AI names Zendesk Guide
- We're a small support team and need to publish a public help center while keeping internal docs private. Which knowledge base software works best for that?Recommendedpositivenamed in 1 of 1 answer“### 3. Zendesk Guide — Best if you already use Zendesk”
- Is there a knowledge base tool that lets us run both a public help center and a private internal wiki from one platform, so we don't have to pay for two systems?named in 1 of 1 answer“If your goal is to replace something like Zendesk Guide plus Confluence, I'd lean towards Document360 as the first product to evaluate.”
- What are the main alternatives to a traditional help center platform for a company that wants AI answers on top of its own documentation?named in 1 of 1 answer“doesn't necessarily need a traditional help center platform (such as Zendesk Guide, Intercom Articles, or Help Scout Docs)”