“### 1. — Best overall fit”
“- Public customer-facing help centers.”
“- Private, login-protected internal documentation.”
“- Mixed access, meaning public and private content can coexist.”
“- Granular permissions for different teams and reader groups.”
“- Separate workspaces for different audiences.”
“- AI-powered search and content assistance.”
“- Article versioning, review workflows and analytics.”
“Public/private separation | Excellent | Good | Good”
“Customer-facing design | Excellent | Excellent | Basic”
“Dedicated KB platform | Yes | Yes | No”
“### 2. — Best for simplicity and customization”
“- Customer-facing public knowledge bases.”
“- Internal-only knowledge bases behind a login.”
“- Private article permissions.”
“- Custom branding and design.”
“- AI-powered search.”
“- Analytics and content management.”
“- Multiple authentication options.”
“### 2. — Best for simplicity and customization”
“Customer-facing design | Excellent | Excellent | Basic”
“Dedicated KB platform | Yes | Yes | No”
“### 3. — Best for budget-conscious teams”
“- Flexible page structures and databases.”
“- Easy collaboration.”
“- Good internal documentation experience.”
“- Public page publishing.”
“Internal collaboration | Good | Good | Excellent”
“The downside is that its customer-facing help center experience isn't as purpose-built as Document360 or Helpjuice.”
“You may also need paid publishing features or additional configuration.”
“Customer-facing design | Excellent | Excellent | Basic”
“Dedicated KB platform | Yes | Yes | No”
“If your goal is to replace something like Zendesk Guide plus Confluence, I'd lean towards Document360 as the first product to evaluate.”
“If your goal is to replace something like Zendesk Guide plus Confluence, I'd lean towards Document360 as the first product to evaluate.”