“### 2. Crisp – Best established workspace-based alternative”
“Crisp charges per workspace rather than individually for each agent.”
“Shared inbox.”
“Automated workflows.”
“Chatbots.”
“WhatsApp integration.”
“Email integration.”
“Reporting and analytics.”
“One caveat: additional seats are still chargeable on some plans.”
“### 1. tawk.to – Best genuinely free option”
“Best genuinely free option”
“Unlimited agents.”
“Unlimited chats.”
“Unlimited websites.”
“Shared inbox.”
“Desktop and mobile applications.”
“No per-agent charges.”
“### 3. muro – Interesting option, particularly in Europe”
“$19/month for up to 10 websites.”
“Unlimited team members.”
“Shared inbox.”
“Conversation assignment.”
“AI-assisted responses.”
“Hosted in Germany.”
“It's a newer platform, so I'd evaluate its integrations and functionality carefully.”
“### 4. Message – Cheapest flat-rate option”
“Chat: $5/month.”
“Unlimited agents on every plan.”
“It includes live chat and a shared inbox, with additional features on higher plans.”
“I'd test it before making a decision, particularly if you need advanced reporting or integrations.”