“urlCrisphttps://crisp.chat/en/ — Best overall starting point”
“Combines website live chat, email, Instagram DMs and other messaging channels.”
“Shared conversations with assignments and internal notes.”
“Customer history and team collaboration.”
“Automation and AI capabilities.”
“Particularly interesting if you want a relatively straightforward platform without the complexity of a traditional enterprise helpdesk.”
“urlTrengohttps://trengo.com/ — Best for social and messaging”
“Instagram DMs, email, website chat and WhatsApp.”
“Shared team inbox.”
“Automatic assignment and routing.”
“Internal collaboration and automation.”
“urlFronthttps://front.com/ — Best for email collaboration”
“Excellent shared email inbox functionality.”
“Instagram Business integration.”
“Conversation assignment and team collaboration.”
“Rules, workflows and integrations.”
“One caveat: its Instagram integration has some limitations, including restrictions on replying with media attachments.”
“urlIntercomhttps://www.intercom.com/ — Best for sophisticated customer support”
“Live chat and email.”
“Instagram and WhatsApp.”
“AI-powered support.”
“Automated routing and workflows.”
“Customer conversation history.”
“urlrespond.iohttps://respond.io/ — Best for messaging automation”
“Instagram DMs.”
“Website chat and email.”
“WhatsApp and other messaging platforms.”
“Automated workflows.”
“Contact management and CRM integrations.”
“Large customer service department | Zendesk”