“All three channels can be managed through Intercom Inbox. Intercom”
“1. — Best overall for customer support”
“- Website live chat.”
“- Facebook Messenger integration.”
“- Instagram DMs, story replies and mentions.”
“- Shared team inbox.”
“- AI-powered support and automation.”
“- Customer conversation history.”
“One important distinction: Zendesk also supports linking website conversations to social channels, so customers can switch channels while retaining conversation history. Zendesk Support”
“3. — Best for structured customer support”
“- Website messaging widget.”
“- Facebook Messenger.”
“- Instagram DMs.”
“- Ticket management.”
“- Agent assignment.”
“- Customer support automation.”
“One important distinction: Zendesk also supports linking website conversations to social channels, so customers can switch channels while retaining conversation history.”
“Particularly good if you receive enquiries from social media and want to convert them into customers. respond.io”
“2. — Best for sales and lead generation”
“- Website chat widget.”
“- Facebook Messenger.”
“- Instagram DMs.”
“- WhatsApp and other messaging channels.”
“- Automated lead qualification.”
“- Team assignment and routing.”
“- Unified customer conversation history.”
“Freshchat supports website chat and social messaging in its shared inbox. Check the specific plan for channel availability. Freshworks”
“4. — Best for smaller support teams”
“- Website chat widget.”
“- Facebook Messenger.”
“- Instagram messaging.”
“- Shared team inbox.”
“- Automated responses.”
“- Customer conversation history.”
“Check the specific plan for channel availability.”