“Budget-conscious live chat | Tidio”
“E-commerce customer history | Gorgias”
“Best overall for conversation-based customer support.”
“- Each customer has an individual profile.”
“- Agents can access previous conversations.”
“- Live chat, email, WhatsApp and other channels can be managed through a shared inbox.”
“- Customer information and conversation history are accessible alongside the active chat.”
“- Supports AI-assisted customer service.”
“Particularly good if you want agents to have a complete picture of previous customer interactions. Intercom”
“Best for structured customer support and ticket management.”
“- Maintains customer profiles.”
“- Stores previous support tickets and conversations.”
“- Agents can see customer interaction history.”
“- Combines live messaging, email and other support channels.”
“- Provides ticket assignment and escalation workflows.”
“A strong choice if you have multiple agents handling the same customers.”
“Best for teams wanting an affordable omnichannel support environment.”
“- Centralised customer information.”
“- Unified agent workspace.”
“- Conversation and ticket history.”
“- Multiple communication channels.”
“- Automation and intelligent ticket routing.”
“Best for keeping customer records and conversations together in a CRM.”
“- Every customer has a central CRM contact record.”
“- Live chat conversations can be associated with contact records.”
“- Agents can see previous conversations, emails and support tickets.”
“- Sales and marketing information can also be visible.”
“- Shared inbox allows multiple agents to manage customer communications.”
“One of its biggest advantages is that customer support history sits alongside sales and marketing information. HubSpot Knowledge Base”
“Best for a complete customer timeline.”
“Kustomer is particularly interesting because it is designed around the customer rather than individual support tickets.”
“Agents can access a consolidated customer timeline containing interactions, conversations and customer information.”
“Best for maintaining long-term customer conversation history.”
“Its customer-centric approach aims to maintain one continuous customer conversation across channels rather than treating every interaction as a separate support case.”