“Yes. Smartsupp keeps customer contact information and conversation history connected, allowing agents to see previous interactions when a returning customer contacts your business again.”
+ centralized customer profiles
“Every person who contacts you can be saved as a contact, with information such as:”
+ previous conversation history accessible
“When a customer returns, agents can open their visitor information card and see the history of conversations associated with that visitor.”
+ returning conversations reopen automatically
“If a conversation was marked as resolved and the customer sends another message, Smartsupp automatically moves it back to Open.”
+ contact and CRM management
“Smartsupp also provides contact management features, including contact filtering, tagging and exporting contacts to external CRM systems.”
− customer recognition depends on visitor identification
“Customer recognition depends on visitor identification. If customers use different devices or browsers, or clear their browser storage, Smartsupp might not automatically associate their new visit with their previous conversations.”