AI search presence in Live Chat & Customer Messaging
Measured from 54 AI answers to 54 buyer questions that name no product. Smartsupp is named in the answers to 1 of them. Questions that name a product are listed below for its pros and cons but not counted.
Rank#19of 42 brands
Share of voice0.4%questions naming no product
Mentioned in1.9%of 54 answers
Recommended in0%of all answers
Site cited in2%answers with sources
Avg. position—when listed
Questions where AI names Smartsupp
- Which live chat platforms can recommend products in the chat based on our catalog and what the visitor is browsing, rather than agents pasting links manually?named in 1 of 1 answer“An interesting alternative, particularly if you have a structured product feed.”
- Does Smartsupp keep conversation history and contact records together, so agents can see past chats when a customer comes back?positivenames a productnamed in 1 of 1 answer“Yes. Smartsupp keeps customer contact information and conversation history connected, allowing agents to see previous interactions when a returning customer contacts your business again.”