How does Modern Health handle provider matching when an employee needs a therapist with a specific specialty, and how fast is the first match usually?

“Modern Health uses a personalized, specialty-based matching process supported by an internally managed global network of therapists and coaches.”

“98% of specialized match requests receive a same-day match.”

“One day is the reported global average time to the first available session.”

“Employees can specify clinical specialties and personal preferences rather than relying on a generic therapist assignment.”

“Modern Health maintains its own global provider network, with standardized vetting, onboarding, and ongoing quality monitoring.”

“These are company-reported performance figures, rather than independently audited guarantees of appointment availability.”