“My first choice would be SevenRooms if the objective is to build a proper guest communication system.”
“Best for: Full two-way guest communication.”
“- Automated pre-arrival SMS reminders.”
“- Two-way SMS confirmations.”
“- Guest messaging during the visit.”
“- Automated post-visit communication.”
“SevenRooms also documents international SMS allowances in its terms, making it worth investigating for European operations.”
“OpenTable | Strong integrated reservation management and messaging”
“Best for: Reservation management and integrated guest messaging.”
“- Automated reservation confirmations.”
“- Customizable SMS reminders.”
“- Waitlist notifications.”
“- Direct messaging with guests.”
“Resy | Particularly good automated confirmation/cancellation workflow”
“Best for: Automated confirmation and cancellation handling.”
“- Reply 1 to confirm. - Reply 9 to cancel.”
“Resy also sends follow-up confirmation messages to guests who haven't responded.”
“Best for: Actual two-way SMS conversations inside the host application.”
“- Automatic confirmation and cancellation responses.”
“- Two-way guest messaging.”
“One limitation: Toast currently documents two-way SMS availability in the US, Canada, Australia and UK, but not Germany.”
“Best for: Simple automated confirmation workflows.”
“- Reservation reminder SMS.”
“- Automatic confirmation when guests reply 1.”
“However, automated reminder messages cannot be customized, and SMS is not included in every subscription.”
“However, automated reminder messages cannot be customized, and SMS is not included in every subscription.”