Best Dialpad alternatives 2026

Based on 55 AI answers to 35 buyer questions in Conversation Intelligence that name no product and where AI recommends a tool. Dialpad itself is recommended in 0 of them. The ranking counts only those questions; questions that name a product are listed below but not counted.

Most recommended alternatives

1
Avomarecommended for 29 questions · avg. position 2.1
“Avoma Best modular pricing - Startup: $19/user/month annually. - Organization: $29/user/month annually. - Conversation Intelligence: additional $29/user/month. - 50-seat Organization plus CI: $34,800/year. You can start...”
2
Gongrecommended for 29 questions · avg. position 2.1
“### 1. Gong — strongest overall revenue intelligence Best overall What makes it attractive: - Analyzes calls, emails and CRM data together. - Flags deals that are stalling or showing warning signs. - AI Deal Reviewer and...”
3
Salesloftrecommended for 10 questions · avg. position 2.8
“### 2. Salesloft / Clari — strongest forecasting-oriented alternative Best forecast focus The combination is particularly interesting: - Conversation Intelligence captures calls and extracts deal signals. - Deal Alerts h...”
4
Fireflies.airecommended for 10 questions · avg. position 3
“Fireflies.ai Lowest-cost option - Business: approximately $19/user/month annually. - 50 seats: $11,400/year. - Transcription, summaries, searchable conversations and CRM integrations. - Not a full revenue forecasting or...”
5
Fathomrecommended for 7 questions · avg. position 4
“Yes — Fathom is good enough to eliminate most manual demo recap writing, but I wouldn't recommend letting reps send every AI-generated email without reviewing it.”
6
Clari Copilotrecommended for 6 questions
“Clari is more focused on inspecting the entire opportunity than simply extracting information from an individual call.”
7
Jiminnyrecommended for 5 questions · avg. position 3
“### 3. Jiminny — strongest mid-market alternative Best alternative to enterprise suites - AI call scoring and coaching. - Deal insights and pipeline management. - CRM synchronization. - Supports Salesforce, HubSpot, Micr...”
8
Claaprecommended for 4 questions · avg. position 2
“### 5. Claap – Best for a modern, AI-first workflow”
9
Sybillrecommended for 4 questions · avg. position 2
“Sybill: If you want to explore a more AI-native approach where the assistant understands deals and can reason across the sales organization's history.”
10
Outreachrecommended for 4 questions · avg. position 3.7
“I'd put Gong, Airspeed, Salesloft, Avoma, and Outreach on the shortlist.”
11
Gainsight Staircase AIrecommended for 3 questions · avg. position 1
“My strongest recommendations are Gainsight Staircase AI, Avoma, and Gong, with different strengths.”
12
ChurnZerorecommended for 3 questions · avg. position 3
“- ChurnZero: If you also want health scoring, risk prediction, and automated retention workflows.”

Who AI recommends, by feature and question

Each question shows the tools its answers recommend, in the order they were listed, and where Dialpad stands.

CRM auto-logging and sync (3)

Call recording and transcription (2)

Automated follow-up emails (2)

Real-time in-call assistance (2)

Custom AI agents (2)

Most recommended alternatives

1
HubSpot CRMrecommended for 28 questions · avg. position 1.5
“HubSpot CRM | Companies wanting an all-round CRM | Sales, marketing, customer service, automation and reporting in one ecosystem | Costs can rise significantly as you scale”
2
Pipedriverecommended for 22 questions · avg. position 2.1
“Pipedrive | Sales-driven organisations | Very intuitive, visual sales pipeline, activity tracking and forecasting | Less comprehensive for marketing and customer service”
3
Zoho CRMrecommended for 21 questions · avg. position 3.1
“Zoho CRM | Companies looking for functionality and value | Broad functionality, customisation, automation and integrations | Interface and configuration can take some getting used to”
4
Salesforce Sales Cloudrecommended for 16 questions · avg. position 3
“For a field sales team that works primarily from phones, I'd prioritize Pipedrive, Zoho CRM, Salesforce, and Microsoft Dynamics 365.”
5
Freshsalesrecommended for 6 questions · avg. position 4
“My recommendation: Freshsales is worth considering if your objective is to automate 60–80% of repetitive sales administration while keeping humans responsible for important conversations and decisions.”
6
Microsoft Dynamics 365recommended for 5 questions · avg. position 5
“For a field sales team that works primarily from phones, I'd prioritize Pipedrive, Zoho CRM, Salesforce, and Microsoft Dynamics 365.”
7
ActiveCampaignrecommended for 3 questions · avg. position 2
“ActiveCampaign: My first choice when sophisticated email automation is the priority.”
8
Microsoft Dynamics 365 Salesrecommended for 3 questions · avg. position 3
“Microsoft Dynamics 365 Sales – Best for enterprise”
9
Apollorecommended for 3 questions · avg. position 3
“Apollo combines prospect discovery, contact information and outbound sequencing.”
10
monday CRMrecommended for 3 questions
“This is particularly interesting for companies where the boundary between sales, project management and customer delivery is relatively fluid.”
11
Salesforce Service Cloudrecommended for 2 questions · avg. position 1
“Salesforce Service Cloud | Yes | Salesforce Knowledge, customer portals, automation, AI | Large enterprises”
12
Brevorecommended for 2 questions · avg. position 2
“Brevo: My first choice when cost efficiency and email marketing are particularly important.”

Who AI recommends, by feature and question

Each question shows the tools its answers recommend, in the order they were listed, and where Dialpad stands.

Workflow Automation (4)

AI Agents (4)

Email Sequences (3)

Call Tracking and Dialing (3)

Does Attio have call tracking and dialing built in, or would we need a separate phone tool alongside it?Dialpad: not named
Attio Aircall Quo
We want reps to make calls directly from the CRM and have call logs saved automatically — which tools handle dialing and call tracking well?Dialpad: named, not recommended
Aircall#1 CloudTalk#2 JustCall#3
Does Close have built-in call tracking and dialing, or would we need a separate phone tool alongside it?Dialpad: not named
Close

Custom Fields and Objects (2)

Chatbot Builder (2)

Pipeline Management (1)

How do CRMs differ in how their pipeline boards handle multiple pipelines, stage rules and next-step prompts?Dialpad: not named
Salesforce Sales Cloud HubSpot CRM Pipedrive Zoho CRM Streak CRM

Contact Management (1)

Which CRMs handle contact and company records with full activity history best when your data is messy and full of duplicates?Dialpad: not named
Salesforce Sales Cloud HubSpot CRM

Lead Capture Forms (1)

I want to embed a form on our website that drops new leads straight into the CRM — which tools build lead capture forms well without needing a separate form app?Dialpad: not named
Zoho CRM#2 Pipedrive#3 Salesforce Sales Cloud HubSpot CRM

Reporting and Dashboards (1)

Which CRM reporting and dashboards are flexible enough that a sales manager can build their own reports without help from IT?Dialpad: not named
Salesforce Sales Cloud HubSpot CRM Zoho CRM

Meeting Notes and Transcription (1)

Which CRMs automatically transcribe and summarize sales calls and meetings into the record, and how accurate are they?Dialpad: not named
HubSpot CRM Microsoft Dynamics 365 Gong

Lead Scoring (1)

How do CRMs approach lead scoring, and which ones let you set up scoring rules without a data scientist?Dialpad: not named
Zoho CRM#2 Freshsales#4 Pipedrive#5 Salesforce Sales Cloud HubSpot CRM

Email Integration (1)

How do CRMs compare on two-way email sync, templates and open tracking when reps spend all day in their inbox?Dialpad: not named
Salesforce Sales Cloud HubSpot CRM Pipedrive Zoho CRM

Mobile App (1)

Our reps are in the field all day — how do the mobile apps of different CRMs compare for logging calls and updating deals on a phone?Dialpad: not named
Pipedrive Zoho CRM

Lead Management (1)

How do CRMs differ in how they qualify and convert leads into deals, and which ones handle lead management well for a small sales team?Dialpad: not named
HubSpot CRM#1 Pipedrive#2 Zoho CRM#3 Freshsales#4 Salesforce Sales Cloud#5

Task and Activity Management (1)

Which CRMs make it easy to assign tasks and schedule follow-ups tied to a specific deal or contact, and how do they handle reminders?Dialpad: not named
Salesforce Sales Cloud HubSpot CRM Pipedrive Zoho CRM Freshsales

Project Management (1)

How do CRM tools handle project and task management alongside sales work, and which ones let a team track deadlines without adding a separate project app?Dialpad: not named
Bitrix24#2 HubSpot CRM Insightly monday CRM

Live Chat (1)

We want to chat with website visitors and turn those conversations into leads inside the CRM — which tools have live chat that's well integrated?Dialpad: not named
HubSpot CRM Intercom Zoho SalesIQ LiveChat Zendesk Freshchat

Data Enrichment (1)

Which CRMs automatically enrich contact and company records with data from external sources, and how accurate is that enrichment in practice?Dialpad: not named
Apollo#3 Cognism#4 Clay#5 Microsoft Dynamics 365#6 Salesforce Sales Cloud HubSpot CRM ZoomInfo

Third-Party Integrations (1)

Which CRMs connect well to the rest of our stack through native connectors, marketplaces and APIs, and how do they compare on integration depth?Dialpad: not named
Close#1 Zoho CRM#5 Attio#6 Salesforce Sales Cloud HubSpot CRM

Email Marketing (1)

Is it better to run email campaigns from the CRM itself or connect a dedicated email tool — and which CRMs handle built-in email marketing well enough to skip the extra tool?Dialpad: not named
HubSpot CRM Pipedrive Zoho CRM Brevo ActiveCampaign Zoho Campaigns

Knowledge Base (1)

Which CRMs include a self-service knowledge base for customer support, and how do those compare to pairing a CRM with a separate help center tool?Dialpad: not named
Pipedrive Freshdesk Intercom HubSpot Service Hub Salesforce Service Cloud Zoho Desk Document360GitBook

Case and Ticket Management (1)

How do CRMs handle support cases and tickets — logging, routing and resolution — and which ones are good enough to replace a separate helpdesk?Dialpad: not named
Salesforce Service Cloud#1 Microsoft Dynamics 365 Customer Service#2 HubSpot Service Hub#3 Zoho CRM + Zoho Desk#4

Most recommended alternatives

1
Zendeskrecommended for 17 questions · avg. position 2.4
“### 2. — Best for structured support operations Zendesk is particularly interesting if you have an established support team with multiple departments.”
2
Freshdeskrecommended for 16 questions · avg. position 1.5
“Freshdesk handles this use case quite well, particularly when routing is based on product line, region, language, or support channel.”
3
Intercomrecommended for 16 questions · avg. position 1.8
“If real-time agent workload and capacity management are especially important, I'd also include Intercom.”
4
Help Scoutrecommended for 8 questions · avg. position 3
“If you're evaluating Help Scout for customer support operations, its workflow automation is useful for basic-to-intermediate automation.”
5
Jira Service Managementrecommended for 7 questions · avg. position 5
“5. Jira Service Management – Particularly relevant for internal IT support.”
6
Gorgiasrecommended for 6 questions · avg. position 1
“### 3. — Best for ecommerce Gorgias is particularly attractive for Shopify-based businesses.”
7
Zoho Deskrecommended for 6 questions · avg. position 2.5
“My recommendation: Zoho Desk is a strong option if you're looking for a customer-support platform where AI handles routine requests and human agents handle exceptions.”
8
Frontrecommended for 4 questions · avg. position 4
“My initial preference would be to investigate Help Scout, Freshdesk and Front first.”
9
Salesforce Service Cloudrecommended for 4 questions · avg. position 5
“### 4. — Best for sophisticated record-based actions Salesforce Service Cloud”
10
Freshdesk Omnirecommended for 2 questions · avg. position 1.5
“2. Freshdesk Omni – Best traditional help desk with integrated mobile chat.”
11
Richpanelrecommended for 2 questions · avg. position 3.5
“5. Richpanel – Particularly interesting for live shipping information”
12
Freshservicerecommended for 2 questions · avg. position 5
“5. Freshservice – Worth considering if you're also supporting internal IT, HR, or other service departments.”